Privacy Policy

Introduction

CraftSquare Studio ("CraftSquare", "we", "us", or "our") provides professional painting, interior design, modular interiors, and related home and commercial improvement services in Mumbai and surrounding areas. To deliver these services, respond to enquiries, and improve your experience, we collect and process certain personal information as described in this Privacy Policy.

By using our website, submitting a form, or communicating with us, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not submit personal information through our channels.

Information We Collect

Depending on how you interact with CraftSquare, we may collect:

• Name
• Phone number
• Email address
• Property location (city, locality, or address details you provide)
• Project details such as property type, scope, budget, and timeline
• Uploaded images of your property or project
• Messages and information submitted through website forms, chat, or consultation tools
• Device and browser information (such as IP address, browser type, operating system, and screen resolution)
• Cookies and similar technologies used for site functionality and analytics

We collect only the information needed to understand your requirements and provide the services you request.

How We Use Information

We use the information we collect to:

• Contact you regarding your enquiry or project
• Schedule site visits and consultations
• Prepare quotations and service proposals
• Deliver the painting, interior design, or related services you request
• Improve customer experience, service quality, and website usability
• Send marketing communications where you have given consent or where permitted by law
• Measure website performance and understand how visitors use our services through analytics

Meta Lead Ads

When you submit your details through Facebook or Instagram Lead Ads operated by CraftSquare, the information you provide is used solely to respond to your enquiry and deliver the painting, interior design, or related services you have requested.

Lead data from Meta platforms is not used for unrelated marketing, is not sold to third parties, and is handled in accordance with this Privacy Policy and applicable data protection requirements.

Data Sharing

CraftSquare does not sell your personal information. We do not rent or trade your data to advertisers or data brokers.

We may share limited personal information with trusted service providers only when necessary to operate our business and deliver requested services—for example, communication tools, cloud storage, analytics platforms, payment processors, or project management systems. These providers are expected to handle data securely and only for the purposes we specify.

We may also disclose information when required by law, regulation, legal process, or to protect the rights, safety, and security of CraftSquare, our customers, or others.

Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures may include access controls, secure transmission where appropriate, and limiting internal access to customer data on a need-to-know basis.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors interact with our pages. Analytics cookies help us measure traffic, form performance, and improve the website experience.

You can control cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

User Rights

Subject to applicable law, you may request the following regarding your personal information held by CraftSquare:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, where applicable
• Contact with us regarding how your data is collected, used, or stored

To exercise these rights, please contact us using the details in the Contact section below. We may need to verify your identity before processing certain requests.

Third-Party Services

CraftSquare may integrate with third-party platforms and tools to operate our website, manage leads, deliver services, and measure performance. These may include, now or in the future, services such as:

• Meta (Facebook and Instagram advertising, Lead Ads, and conversion measurement)
• Google Analytics and related Google measurement tools
• Cloudinary or similar media hosting and delivery platforms
• Customer relationship management (CRM) and business communication systems

Third-party services are governed by their own privacy policies and terms. We encourage you to review those policies where relevant. CraftSquare selects providers with care and limits the data shared to what is necessary for the intended purpose.

Contact

For privacy-related questions, data requests, or concerns about how your information is handled, please contact:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website or services after updates constitutes acceptance of the revised policy.